If you're still having trouble, please contact us for further guidance.One of the most popular common mistakes regarding Outlook mail profile in an Office 365 environment is using the option of creating Outlook a mail profile manually. Providing the settings were filled in correctly, your account should now be setup.Require logon using Secure Password Authentication (SPA) - this should be unticked.Password - type in your KCOM email password.Username - type in your KCOM email address.Incoming mail server - type either .uk or .uk depending on what you chose above.Account type - select POP3 or IMAP (we recommend POP3).Email address - type in your KCOM email address.Now you need to fill in some settings so that Outlook can connect to your email account.Select POP or IMAP and then click Next.Click New, then Manual Setup, then Next.Now click Email Accounts under Setup Email Accounts and Directories.In Control Panel, type Mail in the search box in the top right and then click on Microsoft Outlook 2016 or Mail (Microsoft Outlook) (32-bit) or similar.
First, open your Start Menu or Search on the taskbar and then type Control Panel. If you're having issues using the regular instructions above to setup your email on Outlook 2016 or Outlook 365, please try the instructions below. Your emails will now appear in your inbox. 
Providing all of your settings and information was entered correctly, you should now see a message saying that the account setup is complete. You now need to type in your email password before clicking Connect. Encryption method - This should be set to 'None'. Require logon using Secure Password Authentication (SPA) - This should be unticked. Encryption method - This should be set to 'None'. Server - '.uk' if you chose POP, '.uk' if you chose IMAP. You now need to input some details about your account so Outlook can find it. Now click Advanced options and tick Let me set up my account manually before clicking Connect. Click File at the top left of the window and then click Add Account. From your desktop or start menu, open Outlook 2016. How do I setup my KCOM email account on Outlook? If the instructions below aren't working and you can't setup your email account, try following the alternative instructions further down.
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